Great private tour through Mexico
Hi Jane, back home, I would like to Thank you for all the excellent and dedicated service you have given me from the inquiry/planning stage to the final execution. We enjoyed every minute of the trip.
I also would like to commend your Tour guide Kevin. Not only is he a very knowledgeable Professional, but also a great person, pleasant to interact with. You are blessed having Kevin in your organization.
If I plan something in South America in future, I will certainly contact you again.
Thanks for a unique Mexico
We should like to thank you for all your help and guidance in putting together our recent trip to southern Mexico. Thanks to you we were able to spend some marvellous days in this country and get to know the local food, music, culture and - most important - the people. Hope we'll come back soon!
Jenny and Ian Steadman
I travelled to Mexico with Mextrotter in November 2014. I was part of a bespoke tour group of 4 people. Mextrotter provided an excellent service, right from the initial inquiry until the end of the tour. I was interested in visiting a few key historical sights (Teotihuacan; Uxmal; Palenque; Chichen Itza) and Mextrotter took these requirements and built them into a 10 day tour which included all of these plus other sites in order to make the tour flow smoothly and to prevent too many continuous hours of driving. These additions included a canyon boat trip, visits to waterfalls, caves and Mayan villages and were all very enjoyable.
Our tour started in Mexico city and the guide provided by Mextrotter to visit the key site of Teotihuacan was excellent. We then took an internal flight to Tuxtla at which point we were met by our guide Jesus and driver Jonathan. Both were excellent. As this was a bespoke tour we had a people carrier just for us and Jesus and Jonathan were able to provide the flexibility we wanted in order to ensure that we had sufficient time at each of the sites visited. Jesus was extremely knowledgeable about the archaeological sites we visited and was able to provide detailed background and explanations. By the end of the tour we felt that we had a good understanding of how the sites we were seeing fitted until the development of the Maya civilisation.
Prior to traveling we were all a little nervous of using a travel company where all interactions were via the internet but our Mextrotter advisor, Marlies, did everything she could to put our minds at rest and our concerns were completely unfounded.
I am unlikely to return to Mexico and therefore will probably not use Mextrotter again but I thoroughly recommend them and will certainly look into using Trottermundo for my next exotic holiday.
Lisa Pearce Collins
Lisa Pearce Collins & friends
Mexico with Private Guide
We booked a 10-day private road tour traveling from Mexico city to Cancun with Mextrotter during peak holiday season (24 Dec 2013 – 3 Jan 2014). We are a family of 4 (2 adults and 2 kids – 7 and 2) from the USA. They are a reliable, authentic travel agency. We had a great overall experience with them except for a few bumps here and there which were promptly taken care of by them. Below I have detailed my experience.
Cost – Before booking with Mextrotter I had researched several travel agencies online and contacted a few of them. After comparing the prices, reading reviews, I found Mextrotter prices to be quite competitive so we booked with them and I am glad we did. Even though the reviews were awesome, I am a cautious traveler and was somewhat nervous, skeptical about paying the whole amount before our trip. But Mextrotter made it easy by letting me pay 20% after arriving in Mexico and remaining amount after my trip.
Personnel – Guide, Cezar Bautista – He is a knowledgeable guide with fluent English as he has stayed in Orange County, California for some time. He is a very nice person. He is also a good, safe driver. He is very friendly with kids. His major is archeology so he was perfect for our trip wherein the focus was civilizations of Mexico.
Booking person – Jane and Olga. Jane is a very sweet, friendly, person. She responds to emails promptly and is very fluent in English. She is knowledgeable about her area of work and makes the itinerary as per your needs.
Olga – Although I did not talk to her directly. She is the one who made the alternate bookings for us. Sunday is an off day for all of them, inspite of that Olga was accessible by phone on sunday. She is a hard worker and always available.
Owner – Erik is a very very nice person. He genuinely cares for you and makes sure you have a great vacation. He checks his emails frequently and responds promptly which I really liked. Even though he himself was busy touring a group he responded to our phone calls and made alternate arrangements wherever we requested.
Airport person – The person who came to pick us up at the airport was very welcoming, friendly. Made us feel like home. Spoke English fluently and had lived in the USA before so he knew where we were coming from.
Vehicle – We were given a very clean, like new, Chrysler van which also had a DVD player. Our guide asked my kids what movies they would like to watch on our long drives from one state to another. And they bought those movies in English for my kids which was a big help. We tried our best to keep the van clean and treat us our own. And our guide too used to clean it at the end of the day every day which was very nice.
Problems – We run into a few problems during out stay but Mextrotter fixed it as soon as they possibly could. No one can predict problems but great service is being able to fix it and Mextrotter did it the right way.
Hotel room – All the hotels they reserved for us were great as promised except just one in San Cristobal as all their partner hotels were booked due to holiday season. We did not like this one particular hotel so we moved into another hotel and they covered the cost for us. Although they might have lost reservation for the other hotel.
We would highly recommend Mextrotter to anyone. They offer great service and really take care of you. Before arriving to Mexico I was skeptical and had my doubts but after traveling with them I am glad we booked them. I wish they offered services to other countries we would like to visit. Hopefully they will expand and we will travel with them again.
Rachana & Family (with 2 kids)
We had an amazing time in Mexico, in particular with our tour!
We have to thank Arturo and Christian, they were great. They took very good care of us! They took us to amazing places and we felt very safe at all times. Arturo was a great guide, we missed him when we were left alone after our tour! We have some photos to remember them both by!
Thank you again for such a delightful experience! From booking with you, through to the end of our tour, everything has been so easy and trouble-free.
We attended an Maya Classic Tour in Sep. 2013. It was perfect, and can stay in our memory forever. At first, I would like to show my gratitude to Aleksandra(Sales) and Kasus (Guide). Sometimes I am too worried,and always sent email to enquiry about the tour, she replyed to me over and over. Our guide (Kasus) is an American - Mexico guy, he is knowledgable about Maya Culture and history. Sometimes he climbed pyramid with us together. He is a highly educated guide, and told us many things about Maya history. Our tour took a week, but we went to many cities, such as Tulum, Calakmul, Palenque, Uxmal, Merida and Cankun. Our guide made this tour a wonderful experience to us. Overall we had a wonderful time and definitely recommend Mextrotter to everyone.
Thanks again for Mextrotter's staff for our unforgettable one week.
Private Tour in Chiapas
I cannot tell you how much we all loved our trip and I cannot thank you enough for everything that you did to make it possible!
Our guide, Enrique, was awesome! Every single thing that we wanted - no matter how small or how big - he made it happen. Whether it was getting to a bank to exchange currency or to a Walmart for bathing suits and DVDs, having a cake to celebrate a birthday in the middle of a jungle, or being able to visit relatives in the middle of nowhere - nothing was too much for him. All of his recommendations - whether it was for what supplies we needed for our night in the jungle or for good restaurants or for what route to take or for the walking tour in Campeche - were excellent. He was super patient with the "kids" (teens, really) - with things like bouts of motion sickness, playing DVDs in the van and making sure they got their meals on schedule. He handled all of the arrangements and overcame every single problem - like road closures, etc. We felt safe and completely well taken care of every single minute of the trip.
Our driver, Victor, was also wonderful. He was professional, yet warm and friendly. He made good time, but also kept the ride smooth and comfortable. He was always there to lend a hand with luggage and kept the van clean and comfortable at all times.
The sites were awesome - the hotels were wonderful - the van was great! Every single thing about the trip exceeded our expectations! We'll be planning at least one more of these trips and maybe two, as the younger nieces and nephews get old enough, and you can POSITIVE that we will be back to Mextrotter to arrange them! :)
Between myself and my husband, we've posted about 80 pictures on Facebook.
Thanks again for all YOUR patience and expert advice in designing this perfect trip - all of us will remember this week for the rest of our lives! :)
Tour through Yucatan wit privateguide
We (two colleagues) wanted to go on holiday to Mexico, and we did not really want to participate in a groups tour, nor staying at the beach only. After some time looking on google we came to the website of Mextrotter. Here they offered tours with a private guide. We could say ourselves for how long, when, and what we would like to see. We choose for a tour through Yucatan, and were especially interrested in the Maya tempels and some cities like Campeche and Merida. An employee from Mextrotter thought of a good route with a guide, transport and hotels. Our tour started in Playa del Carmen, where we met our guide on day one. From here we went to Tulum and Bacalar, a wonderful lake. From here we went to chetumal to visit a museum. On our way we stopped at the bungalows of Calakmul. This is a wonderful archaeological site in the middle of the jungle. Here we arranged an extra guide who took us into the jungle to see animals like crocodiles, toucans etc. From here we continued to Campeche and Merida. We visited a Maya family who had opened their house for the public. We could really see how they make tortillas for example. From Merida we continued to Izamal (the yellow town) and Chichen Itzá. We also swam in some cenotes and continued to Ek Balam and to the bay of Akumal, where we swam with turtles! In 6 to 7 days we finished our tour and we rested 3 days at the beach. From here we visited Cozumel for example. Travelling with a private guide was a wonderful experience. The guide offered loads of insider-tips, resulting in extra excursions and more sight-seeing! All this made our trip a wonderful experience!
Anna van der Want and Heleen Pennings
Exclusive Private tour Yucatan
This year we have even been happier with Mextrotter´s reliable service then last year! Anja Richter is a very reliable, spontaneous, friendly and social competent person. She is a perfect driver and speaks perfect Spanish. We are planning to make a large trip to Mexico next year.