THE Mextrotter PHILOSOPHY - HONEST and unbureaucratic
Our honesty is reflected in our price-performance ratio. In addition, we help our customers save money by offering cheaper alternatives (i.e. flights or beach hotels). Honesty also means fair and correct behavior towards our employees and partners (hotels, transfers, suppliers, guides, etc.).
Despite good and thoughtful organisation errors can occur from time to time. In this case our top priorieties are a heartfelt apology and swift compensation payment.
In order to avoid slowing down processes and to keep expenses low, we work quickly and efficiently. This applies both for internal cooperation and for the contact with our customers.